Shipping

Do you ship internationally? Feb 07, 2013 08:27PM EST

We don't currently have the option to ship internationally, this includes Canada. A Google search for 'mail ...

How do I track my order? Jan 08, 2014 05:24PM EST

Trying to track your order and figure out why it hasn't arrived yet? If you need your tracking number for yo...

How long does it take to ship my candle? Jan 12, 2014 12:34PM EST

Once we have received your order, it will go into processing which may take up to 2-3 business days before it ...

Why is tracking information blank? Dec 19, 2011 10:47AM EST

With the shipping system we use your tracking information will not show that the package has been shipped or u...

How much does shipping cost? Jan 23, 2014 07:45PM EST

Shipping Time Orders generally ship out from our warehouse within 1-2 Business Days of you placing an orde...

Can I track my order or get my tracking number? Jan 08, 2014 05:26PM EST

Short answer, Yes =) There are multiple ways to obtain your tracking number. The fastest way would be to scr...

I am missing a candle(s) in my delivery! May 21, 2012 04:34PM EDT

If you are missing one or more of your candles inside your order then we may have shipped your order in two sh...

I received the wrong candle in the mail, what do I do? Jan 08, 2014 05:27PM EST

If you accidentally received the wrong candle than let us know about and we will make sure you are taken care ...

Can I change my shipping address after I place my order? Mar 15, 2013 06:06PM EDT

Unfortunately, there is a very short window from the time we receive your order and the time it is processing ...

My Order says PENDING, why hasn't it shipped? Mar 04, 2013 05:35PM EST

We have noticed some order statuses remaining as pending even after the order has shipped. This is something w...

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