Shipping

My order shipped before October 8th, will it have a RINGREVEAL code in it? Oct 09, 2014 05:12PM EDT

​No, only orders shipped on or after October 8th will include RINGREVEAL™ codes (as a sticker on the lid or em...

Do you ship internationally? Feb 07, 2013 08:27PM EST

We don't currently have the option to ship internationally, this includes Canada. A Google search for 'mail ...

How do I track my order? Jan 08, 2014 05:24PM EST

Trying to track your order and figure out why it hasn't arrived yet? If you need your tracking number for yo...

How long does it take to ship my candle? May 07, 2014 02:15AM EDT

Once we have received your order, it will go into processing which may take up to 2-3 business days before it ...

Why is tracking information blank? Dec 19, 2011 10:47AM EST

With the shipping system we use your tracking information will not show that the package has been shipped or u...

How much does shipping cost? Oct 24, 2014 12:49PM EDT

Shipping Options Subtotal Economy Flat Rate (10-15 Business Days) Standa...

Can I track my order or get my tracking number? Jan 08, 2014 05:26PM EST

Short answer, Yes =) There are multiple ways to obtain your tracking number. The fastest way would be to scr...

I am missing a candle(s) in my delivery! May 21, 2012 04:34PM EDT

If you are missing one or more of your candles inside your order then we may have shipped your order in two sh...

I received the wrong candle in the mail, what do I do? Jan 26, 2015 06:00PM EST

If you accidentally received the wrong candle then let us know and we will make sure you are taken care of. ...

Can I change my shipping address after I place my order? Jan 26, 2015 04:50PM EST

Unfortunately, there is a very short window from the time we receive your order and the time it is processing ...

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