We at Diamond Candles stand behind our product. If any issue should arise with your candle you must contact us within 60 days of the date of purchase to report said issue. "Issue" is a generalization of any problem (ordering, burning, shipping, scent, etc)
If you do not contact us within 60 days we may not be able to assist you.
Credit card companies and Paypal will not allow any refunds beyond 60 days from date of purchase. Shipping charges are non-refundable.