If you are unable to smell your candle there are few steps we ask you to take before writing in to customer support:
Sometimes our noses can become "scent blind" to scents we get used to and tend to not notice them anymore. Following the above can help regain the ability to smell that scent. If you still cannot smell the candle be sure to have a friend verify that there is no scent and then you can get in contact with us.
We stand behind the quality of our products and if there is literally no smell we want to know about it and make sure you are taken care of. Customer satisfaction is our number one priority!