Unfortunately, there is a very short window from the time we receive your order and the time it is processing at the warehouse. Once it hits the warehouse processing window we cannot make any changes to your order.
As soon as you notice any issue with your order you should notify us immediately. When you submit your ticket please include "Change address" in the title to ensure it get's expedited to be answered sooner rather than later.
If the mistake is very minor, such as a typo or failure to include an apartment number, the shipper will often be able to correct the mistake.
If not, the order will more than likely be shipped back to us. From there, we can correct the address and get it back out to you. You can follow the tracking information and hopefully it will get redirected to you if it was just a minor error.
If it wasn't then hopefully it will be refused at the delivery point and returned to sender so we can at that point use that credit to send it out to the proper address. Contact us if you have any further questions.