Oh no!!! We don't like to hear about a candle being broken upon delivery. If you have received a broken candle we require photos of it and may ask for pictures of the packaging and /or the box it was shipped in.
We cannot help you if we cannot get pictures of the broken candle. We advise you to NOT throw anything away until you have a new order in route or until a refund is processed.
Once you take a few pictures email them to email@example.com with a brief message letting us know the scent and any additional details you feel are relevant. We will reply back with additional instructions.
Please note: Candles that have been lit will not be replaced.